Sierra Wireless Modem 2170042 User Manual

IP Manager  
Configuring Sierra Wireless AirLink  
Modem  
2170042  
Rev 1.0  
 
IP Manager  
Static IP addresses are granted the same address every  
time your modem is connected and are not in use when  
your modem is not connected.  
Since many cellular providers, like wirebased ISPs, do not  
offer static IP addresses or static address accounts cost a  
premium vs. dynamic accounts, AirLink developed IP  
Manager to work with a Dynamic DNS server to receive notifi‐  
cation from Sierra Wireless AirLink modems to translate the  
modems dynamic IP address to a fully qualified domain  
name. Thus, you can contact your ALEOS powered AirLink  
modem directly from the Internet using a domain name.  
Fully Qualified Domain Name  
A domain name is a name of a server or device on the Internet  
which is associated with an IP address. Similar to how the  
street address of your house is one way to contact you and  
your phone number is another, both the IP address and the  
domain name can be used to contact a server or device on the  
Internet. While contacting you at your house address or with  
your phone number employ different methods, using a  
domain name instead of the IP address actually uses the same  
method, just a word based name is commonly easier to  
remember for most people than a string of numbers.  
Understanding the parts of a domain name can help to under‐  
stand how IP Manager works and what you need to be able to  
configure the modem. A fully qualified domain name (FQDN)  
generally has several parts.  
Top Level Domain (TLD): The TLD is the ending suffix for  
a domain name (.com, .net, .org, etc.)  
Country Code Top Level Domain (ccTLD): This suffix is  
often used after the TLD for most countries except the US  
(.ca, .uk, .au, etc.)  
Domain name: This is the name registered with ICANN  
(Internet Corporation for Assigned Names and Numbers)  
or the registry for a the country of the ccTLD (i.e. if a  
domain is part of the .ca TLD, it would be registered with  
the Canadian domain registry). It is necessary to have a  
name registered before it can be used.  
Subdomain or server name: A domain name can have  
many subdomain or server names associated with it. Sub‐  
domains need to be registered with the domain, but do not  
need to be registered with ICANN or any other registry. It  
is the responsibility of a domain to keep track of its own  
subs.  
car54.mydomain.com  
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.com is the TLD  
mydomain is the domain (usually noted as  
mydomain.com since the domain is specific to the TLD)  
car54 is the subdomain or server name associated with the  
device, computer, or modem registered with  
mydomain.com  
car54.mydomain.com.ca  
This would be the same as above, but with the addition of the  
country code. In this example, the country code (.ca) is for  
Canada.  
A URL (Universal Resource Locator) is different from a  
domain name in that it also indicates information on the proto‐  
col used by a web browser to contact that address, such as  
tifier, is what makes the whole thing a URL.  
Dynamic Names  
When an IP address is not expected to change, the DNS server  
can indicate to all queries that the address can be cached and  
not looked up for a long period of time. Dynamic DNS  
servers, conversely, have a short caching period for the  
domain information to prevent other Internet sites or queries  
from using the old information. Since the IP address of a  
modem with a dynamic account can change frequently, if the  
old information was used (such as with a DNS server which  
indicates the address can be cached for a long period of time)  
when the IP address changed, the domain would no longer  
point to the new and correct IP address of the modem.  
If your modem is configured for Dynamic IP, when it first  
connects to the Internet, it sends a IP change notification to IP  
Manager. IP Manger will acknowledge the change and update  
the Dynamic DNS server. The new IP address will then be the  
address for your modems configured name.  
Once your modems IP address has been updated in IP  
Manager, it can be contacted via name. If the IP address is  
needed, you can use the domain name to determine the IP  
address.  
Note: The fully qualified domain name of your modem will be a  
subdomain of the domain used by the IP Manager server.  
Rev A Dec.08  
4
 
IP Manager  
Configuring Your Modem  
Software Required  
AceManager Graphical interface for entering most AT  
Commands. You can download AceManager from the  
Sierra Wireless AirLink Solutions website: http://  
Software Recommended(Optional)  
AceView Status and connection monitor for your  
modem. You can download AceView from the website.  
AceNet Multiple modem configuration and monitoring  
utility for all AirLink modems. With AceNet, you can save  
a working configuration in AceManager and then load it  
into several modems concurrently saving time and  
ensuring all the modems are configured the same. AceNet  
is available for seperate purchase from your Sierra  
Wireless representative.  
Connecting to your modem with  
AceManager  
1. Start AceManager: Start > All Programs > AirLink Communica-  
tions > AceManager  
Click the Connect button.  
Serial : Select PPP, COM1 and enter 12345 for the  
password and then click OK.  
Ethernet : Select TCP, enter the IP address of the modem  
(local default IP address is 192.168.13.31).  
Figure 1: AceManager: Connect - Serial  
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Figure 2: AceManager: Connect - Ethernet  
2. Enter the configuration options.  
On the left side of AceManager is the Groups menu. Select the  
appropriate group as directed below. Enter your changes in  
the New Value column. Type in the desired change or using  
the drop down menus. The current configuration will be  
shown in the Value column.  
Figure 3: AceManager: Changing Configuration Options  
3. Write the changes to the modem.  
Click the Write button on the tool bar of AceManager and wait  
for the message “Write Successful” to appear in the status bar.  
Figure 4: AceManager : Write  
Rev A Dec.08  
6
 
IP Manager  
Configuring Dynamic IP  
Domain Name  
To configure your AirLink modem to be addressed by name,  
the modem needs to have 4 elements configured. You can  
configure a second dynamic server as a backup, secondary, or  
alternate server. In AceManager, select Dynamic IP.  
car54-2007  
eairlink.com  
edns2.eairlink.com  
eairlink.com  
Figure 5: AceManager : Dynamic IP (Adresse IP dynamique)  
Note: eairlink.com server is still  
available, but Sierra Wireless  
recommends that customers use  
edns2server.  
*MODEMNAME: The name you want for the modem.  
*DOMAIN: The domain name to be used by the modem.  
*IPMANAGER1 and *IPMANAGER2: The IP address or  
domain name of the dynamic DNS server which is running IP  
Manager.  
Note: To use the name here instead of the IP, you need to have DNS  
set up in your modem (page 9).  
*IPMGRUPDATE1 and *IPMGRUPDATE2: How often, in  
minutes, you want the address sent to IP Manager. If this is set  
to zero, the modem will only send an update if the IP address  
changes (example, if your modem is reset or is assigned a  
different IP address).  
*IPMGRKEY1 and *IPMGRKEY2: User defined password key  
which is used instead of the Sierra Wireless secret key when  
using an IP Manager server other than the one provided by  
Sierra Wireless.  
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Restrictions for Modem Name  
For the Modem Name, you should use something which is  
unique but also easy to remember. Your company name or the  
intended function of the modem are recommended. If you  
have more than one modem and want to name them the same,  
you can append a number for each. Since it is an Internet  
domain name, there are some restrictions for the name.  
Must begin with a letter or number  
Can include a hyphen ()  
Cannot contain spaces  
Must be no longer than 20 characters total  
Data Usage for IP Manager Server  
Updates  
The IP Manager update is a small packet sent to the server  
with a response sent back to the modem. If you have  
*IPMGRUPDATE1 or *IPMGRUPDATE2 set to any number  
but zero, the modem will send the update not only when it  
receives a new IP address but at the time interval as well. The  
data traffic could be billed by your carrier.  
Each update is a total of 68 bytes from the modem with a 50  
byte total response from the server for a round trip update of  
118 bytes.  
interval  
(minutes)  
total bytes  
per day (24  
hours)  
interval  
(minutes)  
total bytes  
per day (24  
hours)  
10  
30  
16992 bytes  
5664 bytes  
60  
2832 bytes  
500  
339.84 bytes  
Eairlink.com  
As a service, Sierra Wireless AirLink Solutions maintains a IP  
Manager servers which can be used for any AirLink modem.  
*DOMAIN: eairlink.com  
*IPMANAGER1 : edns2.eairlink.com  
*IPMANAGER2 : eairlink.com  
Rev A Dec.08  
8
 
IP Manager  
Note: The IP Manager service from Sierra Wireless is currently not a  
guaranteed service though every effort is made to keep it operational  
24/7.  
When using the IP Manager servers of Sierra Wireless, since  
there are many modems using the service, it is even more  
imperative to have a unique name for your modem.  
DNS: Using Names Instead of  
IP addresses  
The modem has the ability to query DNS servers in order to  
translate domain names into IP addresses. This allows you to  
use domain names in place of IP addresses for most of the  
configuration options requiring IP addresses. This is  
important if your modem will need to contact another modem  
or other device that has a domain name but an unknown or  
dynamic IP address (such as another remote modem using IP  
Manager).  
Configuring DNS  
Generally, when your modem receives its IP address from  
your cellular provider, as part of the connection process, it will  
also receive your cellular providers DNS servers to use for  
resolving (or translating) names to IP addresses which it will  
automatically configure in the modem settings. Unless your  
modem will be used on a network with other modems or  
devices which have names internal to the local network or  
frequently changing IP addresses, the DNS servers provided  
by your cellular provider should be all you need.  
If the modem will be communicating with a device that has a  
domain name but changes its IP address frequently (such as  
another AirLink modem using IP Manager) or is on a network  
where devices are accessed by names rather than IP addresses,  
you will want to put in an alternate DNS (*DNSUSER) where  
that domain is updated, such as the IP Manager server the  
remote modem is using or the listing of IP addresses to names  
is kept.  
9
2170042  
 
Figure 6: AceManager: DNS  
*DNS1 and *DNS2 The primary and secondary DNS servers  
set by your cellular provider when your modem gets its IP  
address.  
*DNSUSER Set this, if desired, to an additional DNS server  
to query first before the primary or secondary (just as a hosts  
file is queried first on a computer). If *DNSUSER is set to  
0.0.0.0, it will be ignored.  
*DNSUPDATE This command sets how often you want DNS  
Updates to be requested. Otherwise the modem will only send  
updates when it is reset, powered up, or the IP address is  
granted by network changes.  
Note: If you will be using your modem to communicate with another  
AirLink modem and both are using IP Manager to translate dynamic  
IP addresses to domain names, it is recommended that you set  
*DNSUSER to the IP address for IP Manager. IP Manager’s updates  
occur more frequently than your cellular provider’s DNS servers  
decreasing the time between IP address change and address  
resolution. Likewise, if your modem routinely needs to contact  
another modem or device with a Dynamic DNS domain and that  
modem or device frequently changes its IP address, you may need to  
set *DNSUPDATE for frequent updates.  
PPP-Peer  
The Raven and PinPoint use the unqualified domain name of  
“ppppeer” when it is in PPP or SLIP address mode to resolve  
the address of the device or computer connected via PPP or  
SLIP address. If the modem is not in PPP or SLIP address  
mode, “ppppeer” will resolve to 0.0.0.0.  
Rev A Dec.08  
10  
 
IP Manager  
11  
2170042  
 
Preface  
Important Notice  
Due to the nature of wireless communications, transmission  
and reception of data can never be guaranteed. Data may be  
delayed, corrupted (i.e., have errors) or be totally lost.  
Although significant delays or losses of data are rare when  
wireless devices such as the Sierra Wireless modem are used in  
a normal manner with a wellconstructed network, the Sierra  
Wireless modem should not be used in situations where  
failure to transmit or receive data could result in damage of  
any kind to the user or any other party, including but not  
limited to personal injury, death, or loss of property. Sierra  
Wireless accepts no responsibility for damages of any kind  
resulting from delays or errors in data transmitted or received  
using the Sierra Wireless modem, or for failure of the Sierra  
Wireless modem to transmit or receive such data.  
Safety and Hazards  
Do not operate the Sierra Wireless modem in areas where  
blasting is in progress, where explosive atmospheres may be  
present, near medical equipment, near life support equipment,  
or any equipment which may be susceptible to any form of  
radio interference. In such areas, the Sierra Wireless modem  
MUST BE POWERED OFF. The Sierra Wireless modem can  
transmit signals that could interfere with this equipment.  
Do not operate the Sierra Wireless modem in any aircraft,  
whether the aircraft is on the ground or in flight. In aircraft, the  
Sierra Wireless modem MUST BE POWERED OFF. When  
operating, the Sierra Wireless modem can transmit signals that  
could interfere with various onboard systems.  
Note: Some airlines may permit the use of cellular phones while the  
aircraft is on the ground and the door is open. Sierra Wireless  
modems may be used at this time.  
The driver or operator of any vehicle should not operate the  
Sierra Wireless modem while in control of a vehicle. Doing so  
will detract from the driver or operatorʹs control and operation  
of that vehicle. In some states and provinces, operating such  
communications devices while in control of a vehicle is an  
offence.  
Limitation of  
Liability  
The information in this manual is subject to change without  
notice and does not represent a commitment on the part of  
Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES  
SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL  
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL,  
CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES  
INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR  
Rev A Dec.08  
1
 
IP Manager  
REVENUE OR ANTICIPATED PROFITS OR REVENUE  
ARISING OUT OF THE USE OR INABILITY TO USE ANY  
SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS  
AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE  
POSSIBILITY OF SUCH DAMAGES OR THEY ARE  
FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.  
Notwithstanding the foregoing, in no event shall Sierra  
Wireless and/or its affiliates aggregate liability arising under  
or in connection with the Sierra Wireless product, regardless of  
the number of events, occurrences, or claims giving rise to  
liability, be in excess of the price paid by the purchaser for the  
Sierra Wireless product.  
Patents  
Portions of this product may be covered by some or all of the  
following US patents:  
5,515,013  
5,890,057  
6,339,405  
6,643,501  
6,847,830  
6,985,757  
7,200,512  
5,629,960  
5,929,815  
6,359,591  
6,653,979  
6,876,697  
7,023,878  
D442,170  
5,845,216  
6,169,884  
6,400,336  
6,697,030  
6,879,585  
7,053,843  
D459,303  
5,847,553  
6,191,741  
6,516,204  
6,785,830  
6,886,049  
7,106,569  
5,878,234  
6,199,168  
6,561,851  
6,845,249  
6,968,171  
7,145,267  
and other patents pending.  
This product includes  
technology licensed from:  
®
QUALCOMM 3G  
Licensed by QUALCOMM Incorporated under one or more of  
the following United States patents and/or their counterparts  
in other nations:  
4,901,307  
5,267,261  
5,490,165  
5,544,196  
5,710,784  
5,056,109  
5,267,262  
5,504,773  
5,568,483  
5,778,338  
5,101,501  
5,337,338  
5,506,865  
5,600,754  
5,109,390  
5,414,796  
5,511,073  
5,657,420  
5,228,054  
5,416,797  
5,535,239  
5,659,569  
Manufactured or sold by Sierra Wireless or its licensees under  
one or more patents licensed from InterDigital Group.  
Licensed under the following Nortel Networks Limited  
patents:  
United States patent numbers: 5128925, 5398247  
France patent numbers: 2665993, 2653959, 2659812, 2745091  
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2170042  
 
Preface  
AirLink Solutions  
If you encounter problems with operation of your AirLink  
wireless gateway, Sierra Wireless product, the support staff of  
Sierra Wireless AirLink Solutions can help.  
Caution: The configuration suggestions offered in this guide are not  
supported nor is any equipment other than Sierra Wireless products.  
Only the operation of the modem or software obtained directly from  
Sierra Wireless is supported.  
Refer to the User Guide for your modem or the Sierra Wireless  
AirLink Solutions website for Sierra Wireless product  
warranties.  
Copyright  
©30 December 2008 Sierra Wireless. All rights reserved.  
®
®
Trademarks  
AirCard and “Heart of the Wireless Machine ” are registered  
®
trademarks of Sierra Wireless. Watcher is a trademark of  
Sierra Wireless, registered in the European Community.  
Sierra Wireless, the Sierra Wireless logo, the red wave design,  
and the redtipped antenna are trademarks of Sierra Wireless.  
AirLink, ” ALEOS, ” and AceWare” are trademarks of Sierra  
Wireless.  
®
Windows is a registered trademark of Microsoft Corporation.  
®
QUALCOMM is a registered trademark of QUALCOMM  
Incorporated. Used under license.  
Other trademarks are the property of the respective owners.  
Contact  
Information  
Support Desk:  
Sales Desk:  
Phone: 1-877-231-1144  
Hours: 5:00 AM to 5:00 PM Pacific Time,  
Monday to Friday, except US  
Holidays  
Phone: 1-510-624-4200  
1-604-232-1488  
Hours: 8:00 AM to 5:00 PM Pacific Time  
E-mail: MobileandM2Msales@sierrawir  
Rev A Dec.08  
3
 
IP Manager  
Post: Sierra Wireless America  
39677 Eureka Drive  
Newark, CA  
USA  
94560  
Sierra Wireless  
13811 Wireless Way  
Richmond, BC  
Canada  
V6V 3A4  
Fax: 1-510-624-4299  
1-604-231-1109  
Consult our website for uptodate product descriptions,  
documentation, application notes, firmware upgrades, trouble‐  
shooting tips, and press releases:  
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2170042  
 
 

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